Contacting Waldies^®
Dealers
Quality Commitment
Sizing
Shipping Information
Exchange and Return Policy 

Contacting Waldies^®

For questions about Waldies^®,please email support@waldies.net.

To speak with a customer service representative call: (978) 345-1857

We love mail, our address is:
Waldies^® Original Comfy Clogs
12 Baltic Lane, Suite 2
Fitchburg, MA 01420

Dealers

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Quality Commitment

At Waldies^® we have gone to great lengths to make the highest quality shoes possible using the best materials and manufacturing processes. Waldies^® are a performance shoe and we stand behind our products. If you have any issues with the performance of your Waldies^® please contact support@waldies.net so we can take care of you.

Sizing

Waldies^® are designed to fit uniquely from all your other shoes. Because of the properties of the foam, Waldies^® should fit loosely while still offering comfort and support. The following shoe size chart has been provided specifically for determining Waldies^® shoe sizes. You should choose you Waldies^® shoe size according to the size chart provided.

After purchasing your new Waldies, check with the following guidelines to ensure that you have the proper fit:

• They should fit loosely
• The sides and front of your foot should not really touch the sides of the shoe.
• When your foot is centered in the foot-bed, you should have about a ¼ inch of space between the insides of the shoe and your foot.
• There should be enough space between the strap and your foot for your fingers to fit through.
• You should not feel any pressure points

* VERY NARROW FEET SHOULD SIZE DOWN *


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Shipping Information

Shipping charges are based on your order total.
Alaska, Hawaii, & US territories - add $3.00 to rates listed below.

For Delivery within the Continental United States (for US territories, Alaska, & Hawaii see above explanation of rates)
For US delivery, we ship using either USPS or UPS. We reserve the right to choose the best shipping method.

US$00.00 to $35.00	US$6.95
US$35.01 to $75.00	US$8.95
US$75.01 to $110.00	US$11.95
US$110.01 and over	FREE

For International Delivery
International orders are shipped using the USPS. Please allow three to five weeks for delivery.

US$00.00 to $35.00	US$26.00
US$35.01 to $75.00	US$31.00
US$75.01 to $105.00	US$36.00
US$105.01 to $140.00	US$41.00
US$140.01 to $175.00	US$46.00

Back Orders
Back ordered items will be shipped separately as soon as they become available, at no extra cost.

Exchange and Return Policy

Everyone loves Waldies^® and we want you to be happy with your purchase so we will gladly exchange your item if you're not pleased.

An item may be returned for an exchange of the same value or greater from our Waldies.net store. Shipping charges are not refundable. E-mail us at support@waldies.net within 7 days of receipt of item so we can discuss the return and issue you an Authorization Number and shipping instructions.

Do not return your product without first contacting customer service. We do not accept returns without a Return Number (RA#). Please include your order number and specific reasons for return (ie: too small, too big, so comfortable that you won't ever be able to wear regular shoes again…). The buyer is responsible for paying all shipping charges on all returned items. New items that have been used, worn or are damaged will not be taken for exchange credit and will be returned to the buyer at buyers expense. The best bet to avoid a return is to look the item over carefully, ask questions if need be via e-mail (support@waldies.net), then make your purchase.

Any unauthorized returns without RA#’s will be donated to charitable organizations.

Turnaround time for exchanges and returns, with shipping, is about three (3) weeks, but may vary.

Send all returns to:
Attn: Customer Service
Waldies^® Original Comfy Clogs
12 Baltic Lane, Suite 2
Fitchburg, MA 01420