Waldies Help &
Frequently Asked Questions (FAQ)
Find quick answers to your questions below…
SIZE CHART
Order Status
Has my order shipped?Click the "My Account" link at the top right hand side of our site to check your orders status.
(back to Orders)
(back to top)
How do I change quantities of cancel an item in my order? Click the "My Account" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order cannot be edited through "My Account" Please contact Customer Service if you need to change your order.
(back to Orders)
(back to top)
How do I track my order?Click the "My Account" link at the top right hand side of our site to track your order.
For USPS: The number provided (if any) is NOT a tracking number. Priority Mail packages are sent with Delivery Confirmations.
For International Orders: The number provided (if any) is a Customs Form number and is NOT a tracking number. Orders shipped via USPS do not have a tracking number. Please allow 15-30 days for delivery. If your package is not received within this time frame, you must go to your local post office/custom’s office to inquire about your package. Frequently, international packages are held to collect your country’s taxes and fees. Effervescent Inc. is not responsible for the fees and taxes, nor are they the recipient.
(back to Orders)
(back to top)
My order never arrived.Click the "My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking or Delivery Confirmation Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
(back to Orders)
(back to top)
An item is missing from my shipment.Click the "My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking and Delivery Confirmation Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
(back to Orders)
(back to top)
My product is missing parts.Example: Missing straps, buttons, etc.
Click the "My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking and Delivery Confirmation Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
(back to Orders)
(back to top)
When will my backorder arrive?Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.
(back to Orders)
(back to top)
My Account
How do I create an account?1) Click the "My Account" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".
Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
(back to My Account)
(back to top)
How do I edit my account information?Click the "My Account" link at the top right hand side of our site to edit your account information.
(back to My Account)
(back to top)
How much is my shipping?Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
(back to My Account)
(back to top)
I forgot my password.Click the "My Account" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
(back to My Account)
(back to top)
How do I return my product and what is your return policy?
Waldies Original Comfy Clogs Exchange/Return PolicyRMA Procedure:
•Contact Waldies Customer Service at (978) 345-1857 or support@waldies.net. A Customer Service Associate will issue you with a Return Merchandise Authorization (RMA) number.
•All returns MUST have a Return Merchandise Authorization (RMA) number.
•Fill out and sign the Return Policy form. Include the Return Policy form and the Sales Receipt with the returned merchandise.
•Write the RMA number on the outside of the box before returning any product. Returns without RMA numbers easily visible will not be accepted from the shipping carrier.
•Ship Returns to:
Waldies RMA#_________
12 Baltic Lane, Suite 2
Fitchburg, MA 01420
•RMA numbers are good for 30 days from date of issue.
Returning a Product:
•Customer must request a return for refund within 7 days of receiving an item. No refunds after 7 days. An RMA must be requested and issued prior to the return of any product.
•Items must be in "new, unaltered and unused condition". New, unaltered and unused product shows no signs of wear or damage in any way.
•All return(s) must have the original packaging and accessories.
•Refunds will be issued within 7-10 business days.
Exchanging a Product:
•Customer must request a return for exchange within thirty (30) days of receiving an item. No exchanges after 30 days.
•An RMA number must be issued prior to the exchange.
•Product can be exchanged for product of equal or greater value.
•Turnaround time for Exchanges is about three (3) weeks by may vary.
What should I do if I receive damaged or incorrect product?
•An RMA number must be issued prior to returning defective product.
•Customer must inform Waldies of any order discrepancy within 72 hours of the delivery date.
•User inflicted damage to the product will not be accepted.
•Damaged or incorrect product will be replaced upon return to Waldies.
Refused or Unclaimed Packages
•If your package is returned to us "refused" or "unclaimed" (due to an unauthorized cancellation, change of heart, or incorrect address) we cannot be held responsible for original shipping charges, re-routing fees or any additional shipping charges to reship your item.
•If a refused or unclaimed package is no longer wanted by the customer, a 50% re-stocking fee will apply and a store credit of the balance will be issued to the customer less shipping charges and fees, valid for 6 months (180 days) from the original ship date.
•Alternatively, the customer has the option of accepting their original order and paying return shipping fee(s).
Who pays for shipping for a return?
•The customer is responsible for shipping to Waldies for Return or Exchange.
•Waldies is not responsible for any loss or damage in shipping to or from the Customer.
•If the product is damaged or incorrect, Waldies will ship the exchange unit to the customer free of charge.
•If the returned product is not defective, the customer is responsible for shipping charges.
•Waldies will not reimburse any customer’s return shipping costs.
(back to Return Policy)
(back to My Account)
(back to Internation Returns)
(back to top)
I received the wrong product.If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
(back to My Account)
(back to top)
When will my order ship?Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation email when your order has shipped and tracking information within 24-48 hours of shipment.
(back to My Account)
(back to top)
International Shipping
International Shipping: Do you ship to my country?Please create an account by clicking the "My Account" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.
(back to International Shipping)
(back to top)
International Shipping: What are my payment choices?During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.
(back to International Shipping)
(back to top)
International Shipping: When will my order ship and what are my shipping charges?Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.
(back to International Shipping)
(back to top)
International Shipping: What is the return policy?
Please contact customer service for more information on international returns. Thank you.
(back to International Shipping)
(back to top)
Guarantees
Quality CommitmentAt Waldies we have gone to great lengths to make the highest quality shoes possible using the best materials and manufacturing processes. Waldies are a performance shoe and we stand behind our products. If you have any issues with the performance of your Waldies, please contact support@waldies.net so we can take care of you.
(back to Guarantees)
(back to top)
Waldies Privacy PolicyThank you for visiting us online at www.waldies.net. At Effervescent Inc, we strive to do everything we can to respect the trust customers have in our brand and our commitment to your privacy is no exception. We are committed to protecting and safeguarding consumer privacy on the Internet, especially for children.
Thanks again for visiting our web-site and for placing your trust in Effervescent.
Effervescent Inc Internet Privacy PolicyEffervescent Inc ("Waldies") is pleased to provide information to all of its customers about its online privacy policy. Please be assured that Waldies uses its best efforts to protect the privacy of visitors to this web site.
What Information do we collect?Waldies only gathers personal information, such as, first and last names, addresses and email addresses, when voluntarily submitted by you. For example, personal information may be collected from you in order to get your feedback on our web sites and our products or to enter you in one of our contests or sweepstakes.
(back to Privacy Policy)
(back to top)
How do we use your information?Waldies may share personal information within the Waldies Family. The Waldies Family includes Waldies, Effervescent Inc, our subsidiaries and our affiliates. Of course, any use of this information by the Waldies Family will comply with this policy. Occasionally, with your permission, we will send marketing information to you, such as discount coupons, information about new product offerings, etc. If you do not elect to receive such materials, we will not send them to you.
Companies may be engaged by Waldies to perform a variety of functions, such as, fulfilling orders, assisting with promotions, providing technical services for our web sites, etc. These companies may have access to personal information if needed to perform such functions. However, these companies may only use such personal information for the purpose of performing that function and may not use it for any other purpose.
Waldies does not sell, transfer or disclose personal information to third parties outside the Waldies Family. However, with your permission, we will, on occasion send marketing information on behalf of one of our business partners about products or services they provide that may be of interest to you. You may be asked if you wish to receive marketing materials from Waldies business partners. If you elect to receive such materials, Waldies will not share your personal information with such partners but rather will send a mailing or email on behalf of the partners.
Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Waldies reserves the right to use or disclose any information as needed to satisfy any law, regulation or legal request, to protect the integrity of the site, to fulfill your requests, or to cooperate in any law enforcement investigation or an investigation on a matter of public safety.
(back to Privacy Policy)
(back to top)
How do we protect visitor information?We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders of access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and the encrypted into our databases to be only accessed as stated above.
(back to Privacy Policy)
(back to top)
How can you opt-out, remove or modify information you have provided to us?You are in control of any personal information you provide to us on-line. If at any time, you would like to correct the personal information we have about you or if you would like to change your preferences for contacts from us or on behalf of our business partners, you can let us know by contacting us at the email or postal address listed below.
To modify your e-mail subscriptions, please let us know by modifying your preferences in the “My Account” section. Please note that due to email production schedules you may receive any emails already in production.
To delete all of your online account information from our database, sign into the “My Account” section of our site and remove your shipping addresses, billing addresses, and payment information. Please note that we maintain information about an individual sales transaction in order to service that transaction and for record keeping.
(back to Privacy Policy)
(back to top)
Do you use Cookies?Yes. "Cookies" are pieces of information that a web site transfers to an individual's hard drive for record-keeping purposes. Cookies allow the web site to remember important information that will make your use of the site more convenient. Like most web sites, Waldies uses cookies for a variety of purposes in order to improve your on-line experience. For example, we track the total number of visitors to our site on an anonymous aggregate basis. We may also employ cookies so that we remember you when you return to the site, to keep track of the items in your shopping cart if you purchase merchandise online, to administer certain contests and sweepstakes and to help customize your Waldies web experience. We may associate personal information with a cookie file in those instances.
We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
Use the options in your web browser if you do not wish to receive a cookie or if you wish to set your browser to notify you when you receive a cookie. Click on the "Help" section of your browser to learn how to change your cookie preferences. If you disable all cookies, you may not be able to take advantage of all the features of this web site. However, you can still place orders over the telephone by contacting customer service.
(back to Privacy Policy)
(back to top)
Third-party LinksIn an attempt to provide you with increased value, we may include third-party links on our site. If you visit one of these linked sites, you should review their privacy and other policies. We are not responsible for the policies and practices of other companies, and any information you submit to those companies is subject to their privacy policies. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).
(back to Privacy Policy)
(back to top)
Other Waldies Web SitesAll Waldies web sites operated by Waldies will adhere to this privacy policy. The policies of some Waldies sites may vary, however, because of local customs, practices or laws or due to circumstances unique to that site. In all cases, however, sites operated by Waldies will honor the commitments to our customers set forth in this policy regarding the collection and use of personal information.
(back to Privacy Policy)
(back to top)
Changes to our Privacy PolicyThis privacy policy is effective as of April 27th, 2009. From time to time, it may be necessary for Waldies to change this privacy policy. If we change our policy, we will post the revised version here, so we suggest that you check here periodically for the most up-to-date version of our privacy policy. Rest assured, however, that any changes will not be retroactively applied and will not alter how we handle previously collected information.
(back to Privacy Policy)
(back to top)
Questions and FeedbackWe welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.
If you have any specific questions about our Waldies Internet Privacy Policy, please contact us at:
Privacy at Waldies
12 Baltic Lane, Suite 2
Fitchburg, MA 01420
Phone: (978)345-1857
Email: support@waldies.net
(back to Privacy Policy)
(back to top)
Online Policy OnlyThis online privacy policy applies only to information collected through our website and not to information collected offline.
(back to Privacy Policy)
(back to top)
Terms and ConditionsPlease visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.
(back to Privacy Policy)
(back to top)
Your consentBy using our site, you consent to our privacy policy.
(back to Waldies Privacy Policy)
(back to Guarantees)
(back to top)
Terms & ConditionsPlease read the following terms and conditions of use carefully before using this website.
By using the pages in this site, you agree to these terms and conditions. If you do not agree, you should not use this site.
Restrictions on UseMaterial from www.waldies.net and any other World Wide Web site owned, operated, licensed, or controlled by Effervescent Inc or any of its related, affiliated, or subsidiary companies (together, "Waldies") may not be copied or distributed, or republished, uploaded, posted, or transmitted in any way, without the prior written consent of Waldies EXCEPT: you may download one copy of the material on one computer for your personal, non-commercial home use only, provided you do not delete or change any copyright, trademark, or other proprietary notices. Modification or use of the materials for any other purpose violates Waldies intellectual property rights. The material in this site is provided for lawful purposes only. If you download software from our site, the software, including all files, images, contained in or generated by the software, and accompanying data (together, the "Software") are deemed to be licensed to you by Waldies. Neither title nor intellectual property rights are transferred to you, but remain with Waldies, who owns full and complete title. You may not resell, decompile, reverse engineer, disassemble, or otherwise convert the Software to a human perceivable form.
(back to Terms & Conditions)
(back to top)
Restriction of LiabilityWaldies and www.waldies.net will not be liable for damages or injury caused by, including but not limited to, any failure of performance, error, omission, interruption, defect, delay in operation of transmission, computer virus, or line failure. Waldies will not be liable for any damages or injury, including but not limited to, special or consequential damages that result from the use of, or the inability to use, the materials in this site, even if there is negligence or Waldies or an authorized Waldies representative has been advised of the possibility of such damages, or both. The above limitation or exclusion may not apply to you to the extent that applicable law may not allow the limitation or exclusion of liability for incidental or consequential damages. Waldies total liability to you for all losses, damages, and causes of action (in contract, tort (including without limitation, negligence), or otherwise) will not be greater than the amount you paid to access this site.
(back to Terms & Conditions)
(back to top)
SubmissionsAll remarks, suggestions, ideas, graphics, or other information communicated to Waldies through this site (together, the "Submission") will forever be the property of Waldies. Waldies will not be required to treat any Submission as confidential, and will not be liable for any ideas for its business (including without limitation, product, or advertising ideas) and will not incur any liability as a result of any similarities that may appear in future Waldies operations. Without limitation, Waldies will have exclusive ownership of all present and future existing rights to the Submission of every kind and nature everywhere. Except as noted below in this paragraph, Waldies will be entitled to use the Submission for any commercial or other purpose whatsoever without compensation to you or any other person sending the Submission. Personally identifiable information that may be received at this site is provided voluntarily by a visitor to this site. This information is for internal purposes only and is not sold or otherwise transferred to third parties of Waldies or to other entities who are not involved in the operation of this site.
You acknowledge that you are responsible for whatever material you submit, and you, not Waldies have full responsibility for the message, including its legality, reliability, appropriateness, originality, and copyright.
(back to Terms & Conditions)
(back to top)
Participation Disclaimerwww.waldies.net does not and cannot review all communications and materials posted to or created by uses accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, www.waldies.net is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, www.waldies.net reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or other intellectual property right of another or (d) offensive or otherwise unacceptable to www.waldies.net in its sole discretion.
(back to Terms & Conditions)
(back to top)
JurisdictionExcept as described otherwise, all materials in the Waldies site are made available only to provide information about Waldies. Waldies controls and operates this site from its headquarters in Fitchburg, Massachusetts, United States of America, without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods and makes no representation that these materials are appropriate or available for use in other locations. If you use this site from other locations you are responsible for compliance with applicable local laws. Some software from this site may be subject to export controls imposed by the United States and may not be downloaded or otherwise exported or reexported: (a) into (or to a national or resident of ) any country to which the U.S. has placed an embargo, including without limitation, Cuba, Iran, Iraq, Libya, North Korea, Syria, or Yugoslavia; (b) to everyone on the US Treasury Department's Specially Designated Nationals list, or (c) the US Commerce Department's Table of Denial Orders. If you download or use the Software, you represent and warrant that you are not located in, or under the control of, or a national or any such country or on any such list.
You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of www.waldies.net products) must be commenced within one (1) year after the claim or cause of action arises. www.waldies.net’s failure to insist upon or enfore strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between parties nor trade practice shall act to modify any of these terms and conditions. www.waldies.net may assign its rights and duties under this Agreement to any party at any time without notice to you.
(back to Terms & Conditions)
(back to top)
Typographical ErrorsIn the event that a www.waldies.net product is mistakenly listed at an incorrect price, www.waldies.net reserves the right to refuse or cancel any orders placed for a product listed at the incorrect price. www.waldies.net reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, www.waldies.net shall issue a credit to your credit card account in the amount of the incorrect price.
(back to Terms & Conditions)
(back to top)
DisclaimerThe material in this site could include technical inaccuracies or typographical errors. Waldies may make changes or improvements at any time. THE MATERIALS IN THIS SITE ARE PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESSED OR IMPLIED, TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW. WALDIES DISCLAIMS ALL WARRANTIES OR MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WALDIES DOES NOT WARRANT THAT THE FUNCTIONS CONTAINED IN THE MATERIAL WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS SITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WALDIES DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OF OR THE RESULT OF THE USE OF THE MATERIAL IN THIS SITE IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. YOU (AND NOT WALDIES) ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION. THE ABOVE EXCLUSION MAY NOT APPLY TO YOU, TO THE EXTENT THAT APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES.
This website may contain downloadable materials as well as links to external sites. Effervescent Inc is not responsible for, and has no control over, the content of such downloadable materials or external sites. You understand that Effervescent Inc cannot and does not guarantee or warrant that files or software of any kind, or from any source, available for downloading through this website, will be free of infection or viruses, worms, Trojan Horses or other code or defects that manifest contaminating or destructive properties.
Waldies is an equal opportunity employer committed to a diverse workforce. To be considered for a posted job opportunity, you must submit an application. Applications are active for 30 days, after which you must reapply.
(back to Terms & Conditions)
(back to top)
TerminationThese terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. Waldies or you may terminate this agreement at any time. You may terminate this agreement by destroying: (a) all materials obtained from all Waldies sites, and (b) all related documentation and all copies and installations (together, the "Materials"). Waldies may terminate this agreement immediately without notice if, in its sole judgment, you breach any term or condition of this agreement. Upon termination, you must destroy all materials. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.(back to Terms & Conditions)
(back to top)
Noticewww.waldies.net may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to www.waldies.net.
(back to Terms & Conditions)
(back to top)
MiscellaneousThese Terms and Conditions will be governed and be interpreted pursuant to the laws of the State of Delaware, United States of America, notwithstanding any principles of conflicts of law. If any part of these Terms and Conditions is unlawful, void, or unenforceable, that part will be deemed severable and will not affect the validity and enforceability of any remaining provisions. Possible evidence of use of this site for illegal purposes will be provided to law enforcement authorities. This is the entire agreement between the parties relating to the use of this site. Waldies can revise these Terms and Conditions at any time by updating this posting. Waldies products and services are available in many parts of the world. However, the Waldies site may describe products and services that are not available worldwide. This site may be linked to other sites which are not maintained by Waldies. Waldies is not responsible for the content of those sites. The inclusion of any link to such sites does not imply endorsement by Waldies of the sites.
(back to Terms & Conditions)
(back to top)
IndemnificationYou agree to indemnify, defend, and hold harmless www.waldies.net, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorney’s fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your internet account.
(back to Terms & Conditions)
(back to top)
Trademark InformationThe entire content included in this Site, including but not limited to text, design, graphics, interfaces, or code and the selection and arrangements thereof is copyrighted as a collective work under the United States and other copyright laws, and is the property of Effervescent Inc. The collective work includes works that are licensed to Effervescent Inc. ALL RIGHTS RESERVED. All trademarks, service marks, and trade names (collectively the "Marks") are trademarks or registered trademarks of and are proprietary to Effervescent Inc, or other respective owners that have granted Effervescent Inc the right and license to use such Marks.
Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with www.waldies.net or purchasing Waldies products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from different areas of the site solely for your own non-commercial use, or to place an order with www.waldies.net or to purchase Waldies products. Any other use, including but not limited to the reproduction, distribution, display, or transmission of the content of this site is strictly prohibited, unless authorized by www.waldies.net. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
(back to Terms & Conditions)
(back to Guarantees)
(back to top)
SecurityThis website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.
(back to Guarantees)
(back to top)
Pricing and Billing
I have a question on my charges.Click the "My Account" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
(back to Guarantees)
(back to top)
I need a copy of my receipt/invoice.Click the "My Account" link at the top right hand side of our site to print invoices.
(back to Guarantees)
(back to top)
When will my credit appear on my account?Credits usually take 7-10 business days from the time we receive your item (s).
(back to Guarantees)
(back to top)
When will my credit card be charged?Your credit card will be charged within 24 hours prior to shipment of your item(s).
(back to Guarantees)
(back to top)
Buyers’s Guide
How do I make sure my Waldies will fit?Waldies® are designed to fit uniquely from all your other shoes. Because of the properties of the foam, Waldies® should fit loosely while still offering comfort and support. The following shoe size chart has been provided specifically for determining Waldies® shoe sizes. You should choose you Waldies® shoe size according to the size chart provided.
After purchasing your new Waldies, check with the following guidelines to ensure that you have the proper fit:
• They should fit loosely
• The sides and front of your foot should not really touch the sides of the shoe.
• When your foot is centered in the foot-bed, you should have some space between the insides of the shoe and your foot.
• There should be enough space between the strap and your foot for your fingers to fit through.
• You should not feel any pressure points
* VERY NARROW FEET SHOULD SIZE DOWN *
Check out our size chart to find your perfect match.
Waldies AT, Classic, Walker, Pro
| Waldies Size |
US Women's |
US Men's |
US Kid's |
| Baby |
- |
- |
2-3 |
| Toddler |
- |
- |
4-5 |
| KXS |
- |
- |
6-7 |
| KS |
- |
- |
8-9 |
| KM |
- |
- |
10-11 |
| XXS |
2-3 |
- |
12-13 |
| XS |
4-5 |
- |
1-2 |
| S |
6-7 |
4-5 |
3-4 |
| M |
8-9 |
6-7 |
- |
| L |
10-11 |
8-9 |
- |
| XL |
12-13 |
10-11 |
- |
| XXL |
14-15 |
12-13 |
- |
Waldies Aruba, Amelia
| Waldies Size |
US Women's |
US Men's |
US Kid's |
| 5 |
5 |
3 |
- |
| 6 |
6 |
4 |
- |
| 7 |
7 |
5 |
- |
| 8 |
8 |
6 |
- |
| 9 |
9 |
7 |
- |
| 10 |
10 |
8 |
- |
| 11 |
11 |
9 |
- |
| 12 |
12 |
10 |
- |
| 13 |
13 |
11 |
- |
| 14 |
14 |
12 |
- |
| 15 |
15 |
13 |
- |
Waldies Dana
| Waldies Size |
US Women's |
US Men's |
US Kid's |
| EUR 36 |
6 |
4 |
3 |
| EUR 37 |
7 |
5 |
4 |
| EUR 38 |
8 |
6 |
- |
| EUR 39 |
9 |
7 |
- |
| EUR 40 |
10 |
8 |
- |
| EUR 41 |
11 |
9 |
- |
| EUR 42 |
12 |
10 |
- |
| EUR 43 |
13 |
11 |
- |
| EUR 44 |
14 |
12 |
- |
| EUR 45 |
15 |
13 |
- |
(back to Buyer's Guide)
(back to top)
How do I buy/redeem a gift certificate?To purchase a gift certificate for someone, click here. If you are the recipient of a gift certificate and would like to redeem your gift certificate, click here.
(back to Buyer's Guide)
(back to top)
How do I find my product?To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.
(back to Buyer's Guide)
(back to top)
How do I navigate the site?To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left and bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.
(back to Buyer's Guide)
(back to top)
How do I use a coupon?After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.
(back to Buyer's Guide)
(back to top)
Additional Support
How do I contact you?For questions about Waldies, please email support@waldies.net. To speak with a customer service representative, call: (978) 345-1857
We also love mail, our address is:
Waldies Original Comfy Clogs
12 Baltic Lane, Suite 2
Fitchburg, MA 01420
(back to Support)
(back to top)
|
